Terms and conditions

Who are we?

We are a fashion company where we sell fashion products, designs, sustainable and second-hand products.

To promote the commercialization of our products we have created an E-Commerce platform to facilitate the purchase of them by our consumers.

What is the purpose of the Terms and Conditions (T&C)?

With this document we want you to be clear about the rules of the game for the use of our platform ( www.dooverlab.com ).

What is understood by User / Client or Consumer?

For the interpretation of these T&C, “User” “Client” or “Consumer” will be understood as any natural or legal person who purchases a product through the platform or interacts within it.

How is the acceptance of the T&Cs given?

Keep in mind that you must read and understand this document carefully and, once you do so, you must click on “I accept terms and conditions”.

Remember that ignorance of this document does not justify its non-compliance and will not release you from the responsibilities established here. That is why you must read and understand it, to avoid inconveniences.

Who can accept the T&Cs?

By accepting the T&C you declare that you have all the capacity to carry out transactions within our platform, according to the laws that govern in your country.

What are the rights of the Users?

As a user of our platform, you will have the following rights:

(i) Receive all the information about the Product purchased through the platform.

(ii) Exercise right of withdrawal.

(iii) Receive information or documentation on content, promotions and other matters of interest made by Do Over.

What are the User’s obligations?

Also, as a User you must commit to the following:

(i) Accept these T&C and the data treatment policy, at the time of purchase.

(ii) Provide all information and / or documentation clearly, to facilitate compliance.

(iii) Assume the shipping and administrative costs that are eventually generated as established.

(iv) Address all the information provided by Do Over regarding the proper handling and use of the purchased product, especially in relation to washing, drying, ironing, use of the garment, among others.

(v) Make payments related to the purchase of products.

(vi) Hold Do Over harmless from any judicial or extrajudicial claim related to the acquisition of the product.

(vii) Be responsible for all operations or transactions carried out in your Account, as well as money transfers.

(viii) Declare that all the resources used do NOT come from illicit activity or financing of terrorism.

What are the delivery policies of the products?

The delivery of the products that you acquire through the platform, will have the following conditions:

  1. Deliveries in Colombia: The products will be delivered to the address provided by the User within 3 to 5 business days following the purchase of the products.
  2. Deliveries outside of Colombia: The products will be delivered to the address provided by the User within 8 to 10 business days following the purchase of the products.

However, the product may be delivered later, taking into account external factors that make delivery impossible, such as: cases of force majeure or acts of God.

What costs should the User bear?

If the delivery address is in Colombia, don’t worry. Transportation costs are included.

If the delivery address is outside of Colombia, you will have to bear the shipping costs.

Be careful, in those cases where there are shipments or transportation costs associated with: returns, retractions, reorganization of the garment, among others, these will be fully assumed by the User. Additionally, in case of withdrawal and request for the refund of the money, the User will assume the banking costs of said transaction.

What is the return policy, request for product changes or refunds?

The User will have 5 business days counted from receiving their product, to request the exchange, return of the product or refund so of money. However, and in accordance with each special request, Do Over will allow this period to be 15 business days.

It is important to bear in mind that for the return of the product it has to comply with:

  1. Products are not accepted if they are damaged, misused, with odors, sweating, makeup, among others, that affect the structure of the product.
  2. If the product does NOT have the label inside it. For this, those products that have the label tied or attached differently from the way it was included will NOT be taken into account.
  3. Changes cannot be requested for products such as: stockings, bathing suits or others.
  4. Remember that all expenses derived from the reimbursement, return, reorganization, transport and others, must be assumed directly by the User.

What responsibilities does the Do Over assume?

Keep in mind that we do not assume any responsibility for any loss or damage suffered by the use of the website, including but not limited to the loss of information, payments, defaults, losses, lost business opportunities due to these situations or any other damage.

In addition, we reserve the possibility to modify these terms and conditions unilaterally, at any time, and it is the sole responsibility of the Users, to review the terms and conditions after they are published, disseminated, transmitted, communications sent.

How are intellectual property rights protected?

All intellectual property rights, such as: trademarks, copyrights, confidential information, among others, are the exclusive property of Do Over.

Does Do Over have a data treatment policy?

Yes, we have a policy for the proper use of the data provided, which can be consulted in the document “Data Processing Policy”.

What are the channels or contact details for any User request?

Users may make any request to:

  • Email: dooverlab@gmail.com
  • WhatsApp: 3114026888
  • Instagram: dooverl.lab

Once your request is received, we will have ten (10) business days to respond.

What standards do the T&Cs regulate?

These TERMS AND CONDITIONS will be governed by the laws, decrees and resolutions of the Republic of Colombia.